Ethio Telecom’s CEO Frehiwot Tamiru revealed that the telecom company gathered a revenue of Birr 61 billion during the 2021/2022 fiscal year. Ethiopian Investment Holdings, on the other hand, stated that Ethio Telecom was showing a steady growth to become the backbone of digitalization.
Ethio Telecom launched a cloud computing service called telecloud as part of its three years LEAD growth strategy to enhance and modernize the business transactions of its customers.
The telecom offers three types of cloud services which allow institutions to store, compile, and access various services virtually from data centers built by digital solution providers without the need to build their own data centers. These cloud services are Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
Ethio Telecom announced that it had launched cloud based Omni Channel Contact Center as a Service which automated and standardized the process of receiving and responding to customer request across various communication channels such as voice, SMS, email, websites, social media, and chatbot.
The contact center is expected to increase customer satisfaction for enterprises by reducing call waiting times and allowing the contact center agent to access communications made through various channels all at once.
Ethio Telecom launched a Digital Financial Marketplace to boost the financial sector and promote inclusion.
