ERCA to launch 3.4 Million Birr Toll Free Call Center
The Ethiopian Revenues and Customs Authority is to launch a toll free call center worth 3.4 million birr to be based in the authority’s headquarters.
The call center is expected to transform the process of tax collection and administration. The call center installed by Tanzanian Techno Brian will be able to entertain 30 calls at the same time.
The authority has trained a dozen people, each specializing in specific tax issues to answer inquiries raised by tax payers who call in.
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