2merkato

Ethiopian Airlines has entered in an agreement with Lufthansa Technik for technical support for the airline’s Boeing 787 fleet.
The Total Component Support agreement for the latest aircraft in the Ethiopia long haul fleet will be effective for the coming ten years.

Lufthansa has taken on the role of supporting the airline using its pool of material in Germany starting from when Ethiopian took charge of the plane in August. The contractual agreement includes repair and logistics for the Dreamliner fleet comprising the three that airline is already operating and the seven on order.

Lufthansa Technik is already engaged in helping Ethiopian Airlines with optimizing the support it gets from the Maintenance Repair and Overhaul sector as well as providing component support for the Bombardier Q 400 aircraft and the MD 11.

Ethiopian Airlines (Ethiopian), the largest Aviation Group in Africa and SKYTRAX certified Four Star Global Airline, started services to Chicago on June 10, 2018. The airline announced the inaugural flight at a ceremony held on Sunday.

Ethiopian Airlines, the largest airline in Africa, is pleased to announce that it has started providing its Global Customer Interaction Center services in two additional international languages namely, Arabic and French.

The Global Customer Interaction Center underwent a major reform in 2014, expanding its interaction scope with customers from call handling to an omni-channel interaction leveraging multiple channels including social media.

Ethiopian Airlines started flights to Zimbabwe’s second major city, Bulawayo, and Zurich, Switzerland. Bulawayo borders South Africa and is known for its tourist attractions.

Ethiopian Airlines Group has acquired the Airbus A350-1000, making it Africa’s first airline to operate this largest and most advanced passenger aircraft.