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Ethiopian Airlines, the largest airline in Africa, is pleased to announce that it has started providing its Global Customer Interaction Center services in two additional international languages namely, Arabic and French.

The Global Customer Interaction Center underwent a major reform in 2014, expanding its interaction scope with customers from call handling to an omni-channel interaction leveraging multiple channels including social media.

Ethiopian Airlines started flights to Zimbabwe’s second major city, Bulawayo, and Zurich, Switzerland. Bulawayo borders South Africa and is known for its tourist attractions.

Ethiopian Airlines Group has acquired the Airbus A350-1000, making it Africa’s first airline to operate this largest and most advanced passenger aircraft.

Since launching on 27 March 2017, Ethiopian Airlines has firmly established itself at Norway’s main airport. Now they are enhancing their service offering between Addis Ababa and Oslo Airport.

From 11 December, Ethiopian Airlines will be increasing its frequency between Addis Ababa and Avinor Oslo Airport, which means the route will be operated six times a week using Ethiopian’s Boeing 787-8 Dreamliner.

Ethiopian Airlines has implemented a new policy requiring all foreign international passengers to purchase airline tickets in US dollars, effective July 8, 2024. Previously, foreign travelers could buy tickets using Ethiopian Birr while in Addis Ababa.