Ethiopia to Introduce New Customer Service Charter
The Ethiopian Revenues and Customs Authority is to introduce what is known as a ‘customer charter’ designed to ensure better services for taxpayers.
The charter introduced by the authority at a discussion with taxpayers and other stakeholders at the Addis Ababa, Ghion Hotel details 28 major services and specifies time frames for service delivery.
Some of the services detailed and the time frame allotted to them include tax payer registration expected to take no more than 10 to 30 minutes, closing a business should take no more than 30 minutes, help with operating a cash register machine, 5 to 20 minutes, duty free privilege service no more than 2 days and clearance services 30 minutes according to the charter. Add a comment Add a comment
graduated a total of 90 graduates.
