Ethiopian Cargo and Logistics Services, Africa’s largest network operator, announced it has launched a new feature that enables customers to make online reservations for their cargo. The platform enables customers check flight schedules, space availability, loadability of freight and make real-time booking of their shipment in single and convenient way on cargobooking.ethiopianairlines.com, according to Ethiopian.
In a press release sent to 2merkato.com, the carrier said Ethiopian Cargo and Logistics Services is rolling out the online booking subsequent to its introduction of the mobile application to heighten its customer’s experience.
The mobile app, which is available for Android and IOS, brings convenience to customers with a real-time update through a range of self-service features, the statement read, enabling customers to check flight schedule, submit enquiry, receive notifications when the shipment is ready, book charter flights and track shipments.
"We are committed to start walking the long walk of taking out paper from entire air cargo process by digitalizing the logistics value chain," Tewolde GebreMariam, Ethiopian Airlines Group CEO, remarked. "Taking out paper from logistics value chain is not only convenient and hassle free service for customers but also it delivers more efficient operational excellence and achieves long term sustainability goals. Our online booking platform will be crucial in empowering direct cargo
customers and forwarders with reliable access to our cargo capacity inventory."
Mr. Tewolde further pointed out Ethiopian's cargo divison "has proved to the world that it is a genuine partner in times of dire need by delivering lifesaving PPE’s (personal Protective Equipment) and hundreds of millions various vaccines to all major continents of the world.”
Ethiopian provides its customers with fully automated cargo service using the latest technologies for data, information and market intelligence with 100% e-AWB from its main hub in Addis Ababa. Ethiopian Airlines has transformed its cargo operations and provides fully automated cargo service with one of the latest Cargo IT systems by adopting the latest aviation systems and technologies.
Source: Ethiopian Airlines press statement sent to 2merkato.com