Ethiopian Airlines announced it has won the Passenger Choice Awards as the “Best Airline in Africa” at the APEX 2014 EXPO. The Airline won the award second time in a row.

The Award was created by Airline Passenger Experience Association (APEX), a US based association, bearing in mind the need to give airline passengers some voice.

According to the press release by Ethiopian, APEX encompasses the largest and most comprehensive survey of passengers in 13 languages. Via its press release the Airline furthered, the award as being the most important award in the airline industry since it is the
customers themselves, who rate airlines based on their overall experience.

Commenting on the occasion, Ethiopian Airlines Group CEO, Tewolde Gebremariam, said "Ethiopian is above all a customer-focused airline with global standard service with superior delivery through its hallmark Ethiopian flavored African hospitality. Passenger Choice is the
most important award in our industry since it is our customers, who rate us by benchmarking our service with others in the industry.”

He furthered, “This award is a strong vote of confidence by our customers and an encouragement to continuously enhance our on-ground and on-board services with a view to meet their high expectations. I wish to thank them for their vote of confidence and our employees for working hard day-in and day-out to make our airline shine high in the sky."

In addition to the award Ethiopian won, it was a finalist for three other categories; "Best overall flight experience", "In-flight video" and "In-flight magazine".

Source: Ethiopian Airlines Press Release