LG Electronics and Metro PLC launched a mobile after-sales service center in Ethiopia through the “Care and Delight” bus on Wednesday March 27, 2013. The two companies has invested 2 million birr on the Mobile repair center.

“LG has always placed customer satisfaction at the core of its initiatives,” stated Riyadh Yusuf, Marketing Manager of Metro Plc, speaking at the launching ceremony.

The mobile service center aims to save customers time and effort by bringing after-sales service facilities to their doorsteps free of cost.

The bus is equipped with a work station where technicians work on products customers fetch in to be serviced. The bus will also be powered by electricity generated from the LG solar cell battery system installed on the roof of the vehicle, to show LG's environmental responsibility.

Also speaking at the launching ceremony was Abdullahi Abubaker, Owner of Metro PLC, stated that, the new service will help build further the relationship people have with the LG brand.

The custom designed “Care and Delight” bus initially will be providing services in Addis Ababa, but the two companies stated that in the near future they will be investing in other buses that will be dispatched throughout Ethiopia to extend services to its customers in remote parts of Ethiopia.

LG and Metro currently have 19 brand shops throughout Ethiopia and three permanent service centers in Addis Ababa.

Source: Capital