| Phone | +251 11 615 0203 |
| Mobile | +251 921 881 574 |
| Mobile 2 | +251 712 881 574 |
| Location | Bole Friendship Business Center 5th Floor, Office No 501/1/C |
| Primary Category | IT Solutions/Center |
Help Desk Information System Support Service (HDISSS) formerly known as K&M IT Services and Trade PLC was established a decade ago by Mikiyas Assefa for the purpose of addressing client needs around IT hardware, software, and networking solutions. Despite this initial focus, it has recently restructured partnership arrangements to expand its set of services to a comprehensive set of solutions that go beyond simple hardware and network deployments and encompass a complete set of software and business advisory services.
The following excerpt is derived from a HDISSS marketing material and captures the basic essence of the set of services that were offered by HDISSS until its recent expansion.
Building on more than 14 years of experience in the IT industry, HDISSS is a leader in providing 24/7 sustainable IT support services and implementation of full IP networks, and data center solutions.
Our design philosophy is to provide high-quality and cost-conscious solutions or improve the existing infrastructure of your Information systems to allow it to scale with your company.
HDISSS also analyzes the existing network to find its strengths and weaknesses to demonstrate how the overall performance and design can be improved.
We believe effective communication is one of the best ways to make a company more efficient.
We are an end-to-end technology solutions provider that combines expertise, creativity, and versatility for your success.
Our solutions help businesses migrate to the cloud, and improve operations on-premise through managed IT services and nationwide 24/7 onsite IT support.
HERE IS WHAT YOU SHOULD EXPECT:
MISSION
We are dedicated to providing a reliable and responsive It supports service for clients by allowing them to reduce total cost, increase service availability, and improve business agility through applying the latest information technology applications so that they easily can perform their business in a reasonable time, compact space, affordable price, and significant pleasure.
VISION
Our ambition is to become the largest, most dependable, and inexpensive IT support service provider in Ethiopia.
CORE VALUES
SERVICES AND SOLUTIONS
We can manage your infrastructure affordably and seamlessly by applying our award-winning IT solutions.
So you will get:
IT SUPPORT DON’T YOU HAVE YOUR OWN IT STAFF?
Grow Your Small/Medium Business with Our Professional IT Support Services Align Technology with your Strategic Goals
We provide unequaled expertise focused on aligning technology with your business objectives and industry requirements.
Focus Resources on Your Organization
Creating and maintaining business technology can be an intimidating task, requiring a lot of time and money if you don’t have access to professional IT support services.
We help you gain and maintain a competitive advantage by managing the technology absolutely necessary to the success of your company.
Without the proper help, even minor technical issues can quickly ruin your company's operations.
When you need it most, our IT Helpdesk services are made to offer you comprehensive support.
Our IT Support Service provides Preventive maintenance, call support, Latest Software Updates, and Training.
Scale Easily As your business grows, your need for managed IT support services grows with you.
Partnering with us will ensure flexibility and scalability to meet your IT needs.
MANAGED SERVICES
CLOUD
SECURITY
HELP DESK SERVICES
SERVER & NETWORK
CONSULTANCY SERVICE
IT consulting services are advisory services that help clients assess different technology strategies and, in doing so, align their technology strategies with their business or process strategies.
These services support customers’ IT initiatives by providing strategic, architectural, operational, and implementation planning.
Strategic planning includes advisory services that help clients assess their IT needs and formulate system implementation plans.
Architecture planning includes advisory services that combine strategic plans and knowledge of emerging technologies to create the logical design of the system and the supporting infrastructure to meet customer requirements.
Operational assessment/benchmarking includes services that assess the operating efficiency and capacity of a client’s IT environment.
Implementation planning includes services aimed at advising customers on the rollout and testing of new solution deployments
IT MANAGEMENT
IT management refers to the monitoring and administration of an organization’s information technology systems: hardware, software, and networks. 
IT management focuses on how to make information systems operate efficiently. Just as important, it’s about helping people work better.
NETWORKING DESIGN AND IMPLEMENTATION
We analyze the customer's current IT infrastructure, offer a cost-effective, scalable solution, and guarantee network performance. 
Using advanced threat detection systems, wireless network design and implementation using software-defined networking on-premises and in the cloud, network optimization, and network security.
Have performance, reliability or security issues? One of the most common causes is outdated infrastructure.
Implementing and maintaining reliable connections is vital to the success of any business, especially if you are interested in virtualization for increased efficiency.
We provide customized network upgrades that enhance reliability, performance, and security.
While it may initially seem too much of a hassle to upgrade your existing network, it will keep your organization competitive and eventually save money.
Plan your network upgrade with us today!
CCTV CAMERA DESIGN AND IMPLEMENTATION
Designing and proposing the best and most feasible camera setting and management system based on the building and business type held Using our latest software and skilled experts we will: 
SOFTWARE AND WEBSITE DEVELOPMENT
Development of different websites and software-based systems for a variety of business needs and organizations especially, Offering Building Internet Management Systems and Software solutions for Hotels, Real Estate, and Business
Centers.
When your organization needs applications with unique features and functionality, You can turn to our software developers to design and create custom solutions.
Custom software addresses users’ specific needs more comprehensively than traditional off-the-shelf packages.
Custom software development is important for your business because it helps you to reach out to your clients in a unique and compelling way.
To this end, if your company has demanding clients or requirements unmet by traditional ready-made software products, custom software development is likely your best bet.
In other words, if there is no product to meet your software needs, you will have to build one. And this is what custom software development companies do.
Moreover, working with custom-built software will bring you many benefits that could stretch in the long term and redefine success as you know it.
The number of advantages your business will enjoy span from increased efficiency to around-the-clock customer support and many more.
Contact Us
Address:- Bole Friendship Business Center 5th Floor, Office No 501/1/C Addis Ababa, Ethiopia
Phone no:- +251 11 615 0203
Mobile no:- +251 921 881 574, +251 712 881 574
Email:- info@helpdeskis.com
Website:- www.helpdeskis.com
