2merkato

IntraCom ICT Solutions is an ICT products and services provider in Ethiopia. We provide IT infrastructure solutions, maintenance services, ICT consultancy service, system and website development and supply different software and IT-related devices such as computers, computer accessories and networking devices. The company was founded in 2005, IntraCom ICT Solutions is a privately-held company focused on serving Factories, Hotels, Medium and Large-sized Organizations. We assist our clients in using Technology, Surveillance and Electrical Systems to its fullest potential by assessing needs, defining effective solutions, and delivering on our promises.

Our Mission

Our mission is to provide ICT products and services with at most integrity to institutional and individual customer bases located in Ethiopia and abroad operating as a viable for profit establishment

Our Values

• We value the importance of ICT for advancement of humanity
• We value our customers for our sustainability as a business
• We value our employee’s development who are the bridges to the future
• We value our community’s development to which we stretch our hands
• We value our partners with whom we couple to the nation’s ICT development

Our Vision

Our vision is to stand rock solid as major player in the global ICT industry and contributing towards an ICT independent Ethiopia.

Our Services

MAINTENANCE SERVICES

IntraCom understands that our obligation to our clients goes beyond sale and implementation of infrastructure.

Our Technical Services therefore specialize in offering infrastructure maintenance services to ensure your investment is adequately protected and that it delivers the intended value to your organization.

Technical Services provides this infrastructure maintenance and warranty services:

• High-end servers and related system software – HP, Dell, SUN, IBM
• System and database software – AIX, Solaris, Windows, Oracle, SQL Server
• Printing equipment – Canon, HP
• Desktop computers and laptops – Lenovo, HP, Dell,Toshiba
• UPS back-up systems – General Electric, APC, Tripplite
• Networks and network devices – CISCO, Siemon, Panduit Cabling Standard
• Data Centres – HP, IBM, SUN, and DELL

ICT INFRASTRUCTURE SOLUTIONS

Meeting its customers’ demands at multiple levels, the company’s strength lies in designing, implementing, configuring, setting up and administering large integrated IT & ICT Infrastructure integrated projects for data, voice, video, audio, network integration for LAN/WAN setup and electronic security surveillance & access control systems. IntraCom is engaged in offering complete ICT infrastructure solutions be it datacenters, server rooms, campus or corporate networks. Be it communication, security, Audio Visual systems or integrated building automation system solutions, it offers the entire bouquet of low side solutions with a single window approach.

The company functions on collaborative methodology and has forged partnerships with leading IT industry giants as certified partner system integrator. This ensures that there is continuous flow of the latest technology & training updates within the company so as to keep the team IntraCom ahead of industry. Working closely with its alliance partners, IntraCom offers a comprehensive suite of single function and multi function intelligent building solutions. This makes it a trusted infrastructure solutions company with an unmatched service and support setup.

• Data Center Design and Implementation

IntraCom is a datacenter turnkey solution provider. We specialize in planning, designing, engineering, constructing, monitoring and maintaining data centers, meeting/board rooms and server rooms.
IntraCom offers to plan, design and deploy your next generation data center infrastructure that brings the benefits of agility, lower operational costs, better utilization and rapid application deployment. IntraCom is in the process to sign up with major vendors with expertise in data center architectural solutions.

We provide full support for infrastructure risks, technical assistance and a fully integrated infrastructure setup to facilitate smooth transmission and easy maintenance.

• Data Protection and Storage Management

We understand that business data is one of your most valuable assets and therefore you need this data to be secure, available, and managed in compliance with legal requirements.

We have the capacity to implement storage management solutions based on the latest storage management software to handle:

• Data backup and storage management based on the range of products. We focus to provide the most resilient storage area network and back-up automation infrastructure that guarantees our clients the highest level of data safety.
• Disaster recovery and business continuity management.
• We implement and manage full disaster recovery and business continuity sites and can provide backup hardware and Management Software.

• Network Installation (WAN, LAN, WLAN)

• Video Conference & Satellite Communication installation and Configuration

• Fiber Backbone Installation

• FA, PA, CCTV and Access Control Installation

• Electrical System Installation

ICT CONSULTANCY

The complexity of the IT systems used in many organizations today, the trend towards networking these systems, and the trend in the growth of IT and communication technology makes it imperative for organizations both in public and private sectors to look at their ICT systems and come up with ways to effectively manage those systems in order to minimize risks, deliver value to the business, and maximize returns on ICT investments.
To help organizations achieve these objectives, we offer consultancy services such as the following:

• ICT Security Management

Is the data and information you have on your ICT systems safe? Have you put in place adequate measures to protect your information assets? Do your employees know their role in security management?
We can help your organization establish an effective ICT security process to achieve satisfactory level of security and to continuously keep the process current

• ICT Disaster Recovery And Business Continuity Planning

Every organization can experience a serious incident, which can prevent it from continuing normal operations. This can happen any day at any time as a result of various causes such as computer malfunction, virus attack, vandalism, cyber attack and so on.

Has your organization planned for such scenarios in order to reduce both the risk and impact should such incidents occur?

IT operations are a crucial aspect of most organizational operations. One of the main concerns is business continuity; companies rely on their information systems to run their operations. If a system becomes unavailable, company operations may be impaired or stopped completely. It is necessary to provide a reliable infrastructure for IT operations, in order to minimize any chance of disruption. Information security is also a concern, and for this reason a data center has to offer a secure environment which minimizes the chances of a security breach. A data center must therefore keep high standards for assuring the integrity and functionality of its hosted computer environment.

Our expertise in this area will help your organization to be prepared for disastrous events that can affect its business

• ICT Assets Management

We help organizations establish comprehensive inventory of their ICT assets complete with appropriate systems, policies and procedures to ensure the inventory is maintained current and up to date in order to gain control of the ICT assets; increase accountability; enhance performance of assets and the life cycle management ; and reduce risk through standardization, proper documentation, and loss detection.

• ICT Capacity Building

For the ICT function to fulfill its objectives and deliver value to the organization, it is critical to ensure that the right capacity in terms of roles and responsibilities, skills availability, and redundancy, is put in place. We can work with your organization to streamline your ICT function.

• ICT Help Desk Setup

We offer services to setup your ICT Help Desk as a centralized function complete with the necessary procedures to log user support calls and take them through the resolution process until the problem is fully addressed to the satisfaction of the user.

SYSTEM & WEBSITE DEVELOPMENT

We have been building web solutions with:

• ASP .NET FrameWork
• Java Enterprise/Grails
• NET and Microsoft technologies
• PHP frameworks: Zend, Symfony
• PHP Content Management

MAINTENANCE SERVICES

IntraCom understands that our obligation to our clients goes beyond sale and implementation of infrastructure.

Our Technical Services therefore specialize in offering infrastructure maintenance services to ensure your investment is adequately protected and that it delivers the intended value to your organization.

Technical Services provides this infrastructure maintenance and warranty services:

• High-end servers and related system software – HP, Dell, SUN, IBM
• System and database software – AIX, Solaris, Windows, Oracle, SQL Server
• Printing equipment – Canon, HP
• Desktop computers and laptops – Lenovo, HP, Dell,Toshiba
• UPS back-up systems – General Electric, APC, Tripplite
• Networks and network devices – CISCO, Siemon, Panduit Cabling Standard
• Data Centres – HP, IBM, SUN, and DELL

IntraCom ICT Solutions will follow best practices and adopt modern technologies

Virtualization Technology: This can be used to minimize the size of number of server as well as the zise of data center space. Operating System-level Virtualization is a server virtualization technology which virtualizes servers on an operating system (kernel) layer. It can be thought of as partitioning: a single physical server is sliced into multiple small partitions (otherwise called virtual environments (VE), virtual private servers (VPS), guests, zones, etc.); each such partition looks and feels like a real server, from the point of view of its users. company profile

Storage: Storage Solutions architecture works in a way that makes all storage devices available to all servers on a LAN or WAN. As more storage devices are added to NAS or SAN, they too will be accessible from any server in the larger network. In this case, the server merely acts as a pathway between the end user and the stored data. Storage Solutions can be in form of: Online storage, Backup, Archiving and Disaster recovery solutions.

Server: Server Solutions is the computer or device on a network that manages network resources. Servers are known to be very fault tolerant, for even a short-term failure can cost more than purchasing and installing the system. For example, it may take only a few minutes of down time at a national stock exchange to justify the expense of entirely replacing the system with something more reliable. To increase reliability, most of the servers use memory with error detection and correction, redundant disks, redundant power supplies and so on. Such components are also frequently hot swappable, allowing replacing them on the running server without shutting it down. To prevent overheating, servers often have more powerful fans. As servers are usually administered by a qualified engineer, their operating systems are also more tuned for stability and performance than for user friendliness and ease of use.

Monitoring and System Testing: This is to provide monitoring software to monitor network, server, application and storage in datacenter. The monitoring solution will enable data center to have a proactive and reactive alert and down to root cause of the problem. Macro vision until micro insight is captured in single monitoring solution. The solution is also equipped with Quality Control solution where by our clients can do a functional and performance test before launching its product into production environment. This means solution integrity and quality will be increased and sharpen your competitive edge. Unified Service Delivery solution provides a single horizontal infrastructure that spans a provider’s entire service portfolio.

Doing this provides three main advantages to the business in general:

• Increases service and feature velocity
• Optimally utilizes capital and operating assets
• Helps ensure and secure the user experience Specific to IaaS (Infrastructure as a Services) offerings, the Unified Service Delivery solution enables providers to:
  • Bring IaaS to market more quickly. Virtualization-aware intelligence is built into the key elements of the Unified Service Delivery solution.
  • Reduce the cost of deploying IaaS and other services. The Unified Service Delivery solution incorporates consolidation and scalability features.
  • Meet customers’ service-level and security requirements in IaaS offers. Quality of service (QoS), encryption, and secure partitioning technologies work in concert across the components of the Unified Service Delivery solution.
  • In addition, the Unified Service Delivery solution constructs IaaS offerings in a modular fashion on top of a baseline architecture that is not tied to any particular service. This had the added benefit of providing tremendous flexibility. Should the market for cloud computing services change, the underpinnings of the IaaS offer can be repurposed to support a substantially different service in response to shifting customer requirements. Similarly, that same baseline infrastructure can be extended to other services beyond IaaS, even while it continues to be used as the foundation of an IaaS service. More traditional hosting or collocation services can be delivered over this infrastructure. Or non-cloud services such as hosted collaboration services can be delivered alongside the IaaS offer but using the same infrastructure. This reduces overall capital costs, increases the utilization of the infrastructure, and simplifies the environment operationally

Structural Cabling: Structured cabling is building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems. Structured cabling design and installation is governed by a set of standards that specify wiring data centers, offices, and buildings for data or voice communications. These standards define how to lay the cabling in a star formation, such that all outlets terminate at a central patch panel (which is normally 19 inch rack-mounted), from where it can be determined exactly how these connections will be used. Each outlet can be ‘patched’ into a data network switch (normally also rack mounted alongside), or patched into a ‘telecoms patch panel’ which forms a bridge into a private branch exchange (PBX) telephone system, thus making the connection a voice port.

• Structural Cabling Implementation Approach

Structured Cabling: makes it easy to add, move, change and re-site individual employees or complete department's communications equipment. No down time when reconnecting equipment, Independent of protocols and networking technologies, covers current & future requirements, Allows total flexibility.

Cabling project, within budget

IntraCom knows what aspects affect the successful installation of a cabling system. These includes

• Using proper design
• Using quality materials
• Practicing good workmanship

Each of these aspects can drastically change the layout and design of the cabling system as well as the performance of the network that uses it.

IntraCom knows that nearly 70 % of all networks –related problems are due to poor cabling techniques and cable component problems that is why we care much.

Microsoft Solutions: IntraCom team has on board a number of Microsoft Industry Experts with extensive experience in implementing innovative MS infrastructure solutions including delivering turnkey advanced infrastructure solutions and complex projects from conceptualization to planning, implementation and operation.

With our consistent focus on achieving the highest possible technical capabilities across our core technologies areas we can deliver technical implementation services at the highest standard available in the industry.
IntraCom can undertake a full project, engage in any phase of an existing project or assist in controlling already implemented solutions. Any large scale project delivered is following the Microsoft project management framework ensuring the timely delivery of a project and a clear impact analysis of any changes to design, scope and other changes that may surface during the life of a project:
We are offering complete end to end Microsoft solutions including the following:

• Designing, Planning and implementing MS basic infrastructure
• Designing, Planning and implementing MS Advanced infrastructure
• Designing, Planning and implementing MS Complex infrastructure
• Health check
• Security assessment
• Vulnerability assessment
• Portal solutions
• Web solutions
• Document management solutions
• Systems Management
• Desktop deployment and automation
• Systems monitoring
• Virtualization
• Cloud computing Unified communications
• Mobility solutions
• Identity and Security
• Server platforms
• Internet solutions
• Project Management