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Arsho Medical Laboratories PLC


LocationEthiopia
Mobile +251 903 12 77 77
Mobile 2 +251 912 66 22 11
Mobile 3 +251 911 07 22 20
Arsho Medical Laboratories PLC

Arsho Medical Laboratories (AML) is a registered trademark of a private diagnostic laboratory practice in Addis Ababa Ethiopia. AML is focused on delivering quality diagnostic testing in the most cost-effective way.

AML takes a good percentage share of the private Medical laboratory market in Ethiopia.

 

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Historical Overview

The history of Arsho Medical Laboratories extends back to 1972 when the Armenian Dr Arshavier Terzian, immigrated to Ethiopia and formed the first private medical laboratory practice in Addis Ababa, Ethiopia.

Dr. Arshavier practices grew gradually over the years. In time Arsho Medical Laboratory established the medical laboratory practice became a well-known and respected name in the local medical environment. Dr. Arshavier passed away in 2002, then immediately after his death, the business has been taken over by his inheritors, his son and daughter who reside in the USA at the time. In 2004 both the son and daughter transferred their holdings to three Ethiopian nationals and left the business.

The Ethiopian owners with different non-medical (social science) professional backgrounds started to manage the business in collaboration with medical professional staff. Since then they introduced many operational innovations, which contributed significantly to the accelerated growth of the laboratory practice in Addis Ababa.

Since 2004, Arsho Medical Laboratory has been undertaking further expansion of different branches and giving a modern touch to the existing practice. 

Currently, Arsho Medical Laboratory has ISO 15189 Accreditation, by ENAO (Ethiopian National Accreditation Office) since 2012 in four schemes; clinical chemistry, hematology, serology, and immunology.

Services

The general services rendered by Arsho Medical Laboratory cover most disciplines of diagnostic Medical laboratory services i.e. Clinical Chemistry, pathology, Histo - and Cytopathology, Microbiology, Molecular Diagnostics, Serology, Virology and voluntary counseling and testing (VCT). The Director of Diagnostic Medical Laboratory, The Quality Assurance Manager and discipline-specific Laboratory professional’s, coordinators, supervise these services and departments.

Referral Services

Laboratory tests that are not performed (Kinship and Others) in Ethiopia are referring to Bioscientia of Germany and Path Care of South Africa Cellmark UK. With our main business in the city, we also offer outside service (Mobile Service) and have a mobile team especially trained and experienced to undertake this work.

Support Services

Arsho Medical Laboratory employs Professional Nursing and Phlebotomists who are responsible for collecting specimens in the labs, in the customer centers, private hospitals and medical centers.

Specimens are transported from the branches, External customer clinics and hospitals to central laboratories by AML Courier Service.

The Marketing department which is responsible for the day to day activities of customer handling works very hard to meet customer satisfaction.

  • Arsho Medical Diagnostic Medical laboratories cannot function without the provision of Supporting Services. The following departments perform indispensable functions that contribute in many ways to the total quality of our service: Administration General Service, Information Technology, Finance, Facility Management, Customer Services, Supplies and Store, and Archive and Records.

Vision Statement

To be the center of excellence and, remain a leader in providing world-class medical diagnostic services to the nation and beyond.

Mission Statement

Our Mission is to promote the health of the nation in curative, preventive, monitoring and public health decision making by providing accessible, affordable, appropriate and equitable quality medical diagnostic services to deliver dependable results in the best possible turnaround time.

Arsho Medical Laboratories strives persistently to provide value to our clients and supporting clinicians using efficient management, dynamic information system, leading-edge diagnostic excellence, the art and science-medical laboratory technology and continuous training. 
We understand the continuous growth of the medical provision in Ethiopia and our mission is to grow and acquire higher magnitudes and rank all over the country and establish Advanced Internationally Accredited Medical Laboratories

Purpose, Values and Aspirations

PURPOSE

To improve customer care through excellence in Medical laboratory services

VALUES

Customer focus

    • Implement continuous improvement as our core quality principle in support of patient care priority
    • To go beyond customer Expectation and develop customer satisfaction.
    • Ensure accessible and affordable service
    • Take responsibility to manage requests/complaints first time every time

Accountability / to Clients, supporters and all members of Arsho Lab by

    • Assuring a quality service
    • Raising a culture of performance excellence
    • Providing safe working conditions
    • Assisting motivated members of Arsho lab to optimize their professional growth
    • Aspire to be leading company

Respect

    • Acknowledge each specimen as part of a human being
    • Acknowledge our interdependence and support to each other and value everyone in the Arsho Lab family.
    • Treat everyone fairly and consistently

Ethics

    • Professionalism
    • Advocate our values of honesty, integrity
    • Conduct our business with good governance
    • Be conscious of our social and environmental responsibility

ASPIRATION

    • To build up the trust of our customers and clinicians: “Arsho - your reliable health partner”.

Organizational Structure

Arsho Medical Laboratory is led by a Managing Director supported by an Executive Board and Organizational management structure.

The Management Group consists of the Managing Director responsible for the collections Medical Directors, Laboratory Director, Finance & Admin Director, Quality Assurance Manager, Technical Manager, Department Heads, Safety Officer, Branch Managers, IT Manager, and Marketing Group. The Organization Chart of the Company with a particular emphasis on the technical wing is attached herewith.

A Board of Directors ensures control of the Managing Director and management group. The Board consists of three members/Company Owners/. 
The geographical area served by Arsho Medical Laboratory is distributed in Addis Ababa Sub-Cities – Arada, Addis Ketema, Bole, Kirkos and Yeka– all are managed by Branch Managers and supervised by the Lab Director and Finance & Admin Manager.

Facilities and Staff

The Laboratory has 6 Medical laboratories in Addis Ababa Ethiopia. The Head Office and Reference Laboratory are situated at Kirkos Sub-City Meskel flower area; Addis Ababa Ethiopia.
In Arsho Medical laboratories the specimens are processed by the most technologically advanced and automated laboratory equipment. The main Laboratory at Kirkos Sub-City is equipped with state-of-the-art automation for routine analysis of specimens received from all areas and for urgent analysis of specimens from clinics and hospitals. Specimens requiring urgent analysis are given priority.
Currently Arsho Med Lab. has about 200 staff, of which 70 are Medical Professionals Medical Doctors, Pathologist dDoctors, Microbiologists, Laboratory Technologists, Laboratory Technicians and Nurses. They are all experienced specialists in their respective fields.

Branches and Addresses

Head Office

Head Office is situated on the Road from Dembel City Center to Meskel Flower Hotel. 

    • Address: Tel: + 251 114 16 71 20 + 251 114 67 07 27
    • Fax: + 251 114 67 16 47
    • PO Box: 3530
    • Email: arshomarketing@gmail.com
    • Website: www.arsholab.com

Managing Director

Operation Director

    • Bikale Mesfin
    • Mobile: +251 911 20 98 45

Marketing & Customer Service Manager

    • Mr. Medhanie Teklai
    • Mobile: +251 966 21 50 28

Information Systems Manager

    • Mr. Tebebe Getachew 
    • Mobile: +251 911 83 06 52

Finance Manager 

    • Ms. Yemisrach Woubie
    • Mobile: +251 911 24 45 44

Contact Person Address 

    • Marketing Management -
      • Mr. Yoseph Takele
      • Mobile: +251 911 07 22 20
    • Customer Services Coordinator
      • Mr Abiy Seyoum
      • Mobile: +251 920 60 74  51

Operational Hours

    • Days Normal Operational Hours Emergency Services
    • Monday – Friday Saturdays 07:00AM – 15:30 PM hrs. 15:30 – 07:00 hrs.
    • Sundays and Public Holidays 07:00AM – 11:30 PM hrs. 11:30 13:30 hrs.

Piazza Branch 

The branch is situated on Piazza, Arada Sub-City, Kebele 10, House No. 660

    • Telephone: +251 111 11 14 83 / +251 111 55 09 90
    • Fax.: +251 111 55 05 99
    • Date & Place of Registration: 16/01/1988 E.C., Arada Sub-City, Woreda 10, House No. 600

Cathedral Branch

The branch is situated on the road to Cathedral school. Arada Sub-City, Kebele 02, House No 276

    • Telephone: +251 111 57 24 87 / +251 111 57 59 09
    • Fax.: +251 111 57 24 86
    • Date & Place of Registration: 27/01/1990 E.C., Arada Sub-City, Woreda 01, House No. 276

Haya Hulet Mazoria Branch 

The branch is situated on Haile Gebresilassie Road, near Axum Hotel, behind Rebecca Building. Yeka Sub-City, Kebele 12, House No 674

    • Telephone: +251 116 18 39 20/ +251 116 63 68 77
    • Fax.: +251 116 63 92 33 
    • Date & Place of Registration: 06/03/1999 E.C., Yeka Sub-City, Woreda 07, House No. 674
    • Dr. Abebe Desta /MD/ - Specialist Medical Doctor 

Chew Berenda Branch 

The branch is situated in Mercato. Addis Ketema Sub-City, Woreda 13, House No. 992

  • Telephone: +251 112 13 41 54 / +251 112 75 94 29
  • Date & Place of Registration: 11/10/2001 E.C. Addis Ketema Sub-City, Woreda 07, House No.992

Megenagna Branch 

The branch is situated around Megenagna Area Mulugeta Zeleke Building. Bole Sub-City, Woreda 08/09, House No 052

    • Telephone: +251 116 61 86 71 / +251 116 62 18 37
    • Fax.:  +251 116 18 46 60
    • Date & Place of Registration: 02/05/2004 E.C., Bole Sub-City, Woreda 05, House No. 052
    • Dr. Solomon Berhane /MD/ - Specialist Medical Doctor/Surgeon/

Meskel Flower Main Laboratory 

The main laboratory is situated on the Road from Dembel City Center to Meskel Flower Hotel. 
Sub City: Kirkos, Woreda 02, House No 612

    • Telephone: +251 114 16 5910 / +251 114 16 59 11
    • Fax: +251 114 66 59 03 
    • PO Box: 3530
    • Medical Laboratory Director
      • Mr. Meseret Chanie
      • Mobile: +251 911 15 60 69
    • Quality Assurance Manager
      • Mr. Demissu Dubale
      • Mobile: +251 911 33 47 36
    • Technical Manager
      • Mrs. Yeshi Mengesha
      • Mobile: +251 911 62 45 22

Saris Branch (Sample Collection Center)

The branch is situated around Nega Bonger Hotel. Akaki Kality Sub-City, Woreda 06, House No 387

    • Telephone: +251 114 70 83 83 

Gulele Branch (Sample Collection Center)

The branch is situated around Enqulal Factory next to Police Kibeb. Arada Sub-City, Woreda 03, House No New

    • Telephone: +251 114 70 83 83 

Jemo Branch (Sample Collection Center)

    • Telephone: +251 114 62 57 31
    • Nifas Silk Lafto Sub-City, Woreda 01, House No. New

Arat kilo ( Covid -19 Testing Center)

It is the company’s new building started as Covid-19 testing center and the HEAD Quarter of the company for the future.

    • The branch located at Arat Kilo, Next to Arada Sub-City's building.
    • Arada Sub-City, Woreda 09, House No. New
    • Telephone: +251 118 58 12 44 / +251 903 12 77 77 / +251 902 66 22 11
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